FAQ

Frequently asked questions

Are vouchers refundable?


ALL VOUCHERS ARE NON-REFUNDABLE ONCE PURCHASED. This is due to uncertain times. Whilst we are extremely hopeful, the reality is we cannot 100% guarantee that you will be able to use these... it's heartbreaking to say, but it is the sad reality we face. Therefore you must purchase the voucher at your own risk with the intention of supporting your local business, the more people buy the more likely our businesses will weather the storm.




Does all of the money I pay go to the shop owners?


Minus the transaction fee every penny goes to the business.




Who created Bay it forward?


Bay it forward has been created by Sarah Jamieson an independent creative designer based in Whitley Bay. www.sarahjamieson.co.uk




I'm struggling with finances but I want to help support, is there any other way I can help?


Yes of course, the best way to help is to spread the word! Follow and share on social media.