TERMS AND CONDITIONS

ALL VOUCHERS ARE NON-REFUNDABLE ONCE PURCHASED.

This is due to uncertain times. Whilst we are extremely hopeful, the reality is we cannot 100% guarantee that you will be able to use these... it's heartbreaking to say, but it is the sad reality we face.

 

Therefore you must purchase the voucher at your own risk with the intention of supporting your local business, the more people buy the more likely our businesses will weather the storm. 

VOUCHER TERMS AND CONDITIONS
 
Vouchers purchased via links from www.bayitforward.co.uk are managed by Bay It Forward on behalf of the Merchant in the sale and purchase of Goods and/or Services. 

Please note that Bay It Forward is not directly linked to the Merchant and can take no responsibility for Goods and/or Services offered by the Merchant.

 

MERCHANT RESPONSIBILITY

Although Bay It Forward is set up to support and sell the vouchers on behalf of Merchant, the Merchant is the issuer of the voucher. As issuer of the Voucher, the Merchant shall be fully responsible for any and all loss, injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchant or its products and services. By purchasing a voucher, a customer acquires the right to use the Voucher according to its terms and the terms of this Agreement. 

No liability or responsibility is accepted by Bay It Forward for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any Goods and/or Services provided by the Merchant.

 

TERM AND CONDITIONS FOR ALL VOUCHERS

  • Vouchers purchased are for one use only and subject to availability.

  • Each voucher is unique, in some situations you must phone or email the merchant in advance of your intention to use or redeem your voucher and quote the unique voucher number at the time of making the initial booking. If this is the case it will be stated in the terms and conditions of that specific voucher.

  • Voucher is not exchangeable for cash

  • Vouchers are non-refundable or returnable once purchased.

  • The voucher's expiry date is shown on the front of the voucher. The voucher is valid up to and including the expiry date.

  • To use the voucher, the voucher holder should provide the PDF of the voucher with the visable unique code on a mobile device. 

  • Vouchers can be printed by the user, however due to Covid-19 we advise to use the digital version.

 

 
MAKING A BOOKING WITH A VOUCHER

In some situations, you must phone or email the Merchant in advance of your intention to use or redeem your voucher and quote the unique voucher number at the time of making the initial booking. Full details are shown on each voucher.

 

REFUNDS AND CANCELLATIONS 

Vouchers are non-refundable and cannot be exchanged, either fully or in part for cash of any amount.

 

COMPLAINTS PROCEDURE

All complaints relating to the supply of the Goods and/or Services specified on the voucher should be directed to the Merchant. Contact details can be found on the voucher.

RISK OF LOSS 

The Merchant is not responsible for vouchers lost, stolen, destroyed or used without purchaser's permission. Risk of loss passes to voucher purchaser upon the electronic transmission of the voucher to the designated recipient.

 

FRAUD

The Merchant reserves right to cancel issued vouchers, close user accounts, and / or request alternative forms of payment if a fraudulently obtained voucher is redeemed or used to make purchases.

 

PRIVACY

Your privacy is important to us and Bay It Forward or the merchant we will not use your personal details for any purpose other than the processing your voucher.

Payments are processed securely and Bay It Forward or the Merchant do not have access to any credit or debit card details used for the transaction.